Enveu – Refund and Cancellation Policy

At Enveu, we are committed to providing high-quality OTT solutions and software services. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are addressed for services purchased from Enveu.

  1. General Policy

All service agreements entered into with Enveu are governed by the terms outlined in the applicable Master Services Agreement (MSA) and Service Orders. By signing up for or using Enveu’s services, clients agree to the terms outlined below.

  1. Cancellation Policy

2.1. Cancellation by Client

Clients may cancel ongoing services by providing a written notice as per the termination clauses in the MSA. Cancellations must adhere to the notice period and conditions specified in the Agreement.

  • Early termination initiated by the Client without material breach by Enveu will not relieve the Client of payment obligations for the remaining term of the active Service Order(s).
  • A written cancellation request must be submitted at least 60 days in advance, where applicable.

2.2. Cancellation by Enveu

Enveu reserves the right to suspend or terminate services under circumstances outlined in the MSA, such as non-payment beyond 90 days, misuse, or breach of terms.

  1. Refund Policy

3.1. Non-Refundable Fees

Unless explicitly agreed in writing:

  • All fees paid are non-refundable, including but not limited to setup fees, migration costs, and advance payments for subscription periods.
  • Payment obligations are non-cancellable once a Service Order is executed and invoiced.

3.2. Exceptions

Refunds may only be considered in the following rare cases:

  • If a material breach by Enveu is proven and not cured within the specified cure period (typically 60 days), and services are terminated as a result.
  • In case of service unavailability exceeding SLA thresholds and upon request by the client, Service Credits may be issued as per the SLA terms in the MSA.

3.3. Free and Beta Accounts

Any trial, free, or beta services are provided “as-is” and are not eligible for refunds under any circumstance.

  1. Service Credits

As outlined in the MSA:

  • Clients may be eligible for Service Credits (not cash refunds) in cases of downtime or unavailability that breaches the defined SLA (Service Level Agreement).
  • To request credits, clients must contact Enveu within 30 days of the month in which the credit was earned.
  1. How to Cancel or Request a Refund

To initiate a cancellation or inquire about eligibility for a refund, please contact:

Email: sales@enveu.com

Address: Mlinots Technologies Pvt Ltd., C-2, Sector 1, Noida, Uttar Pradesh, India - 201301

All cancellation requests must include your company name, contact details, signed agreement reference, and reason for cancellation.

  1. Changes to Policy

Enveu reserves the right to amend this Refund and Cancellation Policy at any time, with prior written notice to clients.