Enveu Media & OTT Glossary

A practical knowledge base for OTT platforms, streaming tech, monetization, playback, analytics, DRM, FAST, and media operations. Use A–Z to browse or search to jump to a term.

Churn

Churn measures the rate at which users cancel or stop using an OTT service.

What is Churn?

Churn measures the rate at which users cancel or stop using an OTT service.

Why Churn matters in OTT platforms

It affects how a streaming business earns revenue and retains subscribers, influencing ARPU, churn, and overall unit economics.

How Churn works in practice

Churn refers to the percentage of users who discontinue their subscription or stop using an OTT platform over a given period. Tracking churn helps OTT platforms improve retention, pricing strategies, and content performance.

Where you encounter Churn

You will encounter it in subscription and billing flows, ad break configurations, revenue dashboards, and entitlement rules applied during playback.